Biba: ‘The Only Thing You Have Is What’s in Your Head’


 I recently attended a fascinating exhibition about the legendary fashion brand Biba. (The Fashion and Textile Museum, London, until 8 September.)

‘The market was instant for that age group, they wanted it there and then. They didn’t want to wait, as they didn’t look to the future in any way.’
Barbara Hulanicki

Between 1964 and 1975 Biba sold fast, affordable fashion to young people in London, the UK and beyond. Fusing the creative flair of Barbara Hulanicki with the commercial nous of her husband Stephen Fitz-Simon, Biba offered bold outlines, simple construction, vibrant colours and imaginative fabrics. It was a magical, immersive shopping experience, a lifestyle brand that endlessly reinvented itself.  

‘It isn’t just selling dresses, it’s a whole way of life.’

Hulanicki was born in Warsaw in 1936. After her diplomat father was assassinated in Palestine in 1948, the family moved to Brighton. She studied at the Brighton School of Art, and then worked as a freelance fashion illustrator for magazines such as Vogue, Harper’s Bazaar, Tatler and Women's Wear Daily. She quickly realised that the elite couturiers were out of step with emerging youth culture and the changing tastes of modern women.

Pink Gingham Dress

In 1961 Hulanicki wedded Stephen Fitz-Simon, an ad man employed at the London Press Exchange. With Hulanicki working from home and Fitz-Simon doing long hours in the office, their married life got off to a challenging start.  

‘We could both see we were on a collision course, so I was desperate to try and find something we could do together.’

Fitz-Simon foresaw that illustration was being eclipsed by photography, and so encouraged Hulanicki to pursue her interest in design. In 1963 the couple set up a mail order fashion business, Biba's Postal Boutique ('Biba' was the nickname of Hulanicki's younger sister, Biruta). The following year they had their first significant success when they advertised a pink gingham dress and matching headscarf in the Daily Mirror. The outfit looked similar to one recently worn by Brigitte Bardot, and 17,000 units were sold.  

Hulanicki and Fitz-Simon were emboldened to open the first Biba boutique, in Abingdon Road, Kensington. The store had a nightclub feel, with dark interiors and loud music, muddled merchandise and clothes hanging from hat-stands. Breaking with the conventions of the time, it offered late-night shopping, young, approachable staff and communal changing rooms.

'It was like fishing: you would never know what you might come back with.’

As a fashion illustrator, Hulanicki was predisposed to simple lines and bold silhouettes, and she avoided fussy details. She designed mini-shift dresses and mini-skirts; jump suits, coats and hats, in ‘bruised’ purple, plum, olive, rust, mulberry, mauve and black - what she called ‘auntie colours.’

‘We started off with just really simple shapes, little smocks and shifts, as it kept the manufacturing headaches away.’

Fitz-Simon aimed to keep prices below the disposable weekly income of the average London secretary. And so the skirts, tops and accessories sold for a few pounds or less, dresses for under three pounds. And for the first few years, to keep costs down, the garments had no label, and were only available in sizes 8 to 12.

‘I wanted to make clothes for people in the street, and Fitz and I always tried to get prices down, down, down.’

Biba - Bridgeman Images

The Biba boutique became hugely popular, frequented by the glitterati of the day: Twiggy, Cher, Cilla Black and Cathy McGowan. In 1966 they set up in larger premises on Kensington Church Street. The new shop boasted a black and gold exterior, and striking red and gold wallpaper inside, along with antique mahogany shelving.  

‘From day one of the first Biba I was never quite certain which came first, the clothes or the interiors.’

In 1969 Hulanicki and Fitz-Simon launched an even bigger Biba store on Kensington High Street, featuring Victorian wooden fixtures and Art Deco inspired sets. Staffed almost entirely by women, the shop had one of the first workplace creches.

As Biba grew, it retained its cost consciousness. Shops opened in autumn and winter months, when sales of coats ensured higher profit margins. Evening dresses were labelled as dressing gowns so that they would be subject to lower tax. 

Typically, Hulanicki designed for a young woman with long thin arms, flat chest, low waist and straight hips.  

‘The silhouette was as long as possible… like a drawing. [The ideal Biba girl has] a skinny body with long asparagus legs and tiny feet.’

Hulanicki evolved her creations in step with changing tastes and appetites. There were slim trouser suits, with square shoulders and fitted sleeves. There were plunging necklines, wrap-over bodices and round-edged collars; culottes, coordinated separates and long diaphanous dresses. Whereas previously apparel retailers tended to offer longevity at a premium price, she made sure that there was a constant succession of fresh, affordable seasonal releases.  

'We are determined that customers shall be able to buy summer clothes in summer and autumn clothes in autumn.’

Hulanicki took inspiration from history - from Victoriana, the Pre-Raphaelites, Art Nouveau and Art Deco; from Mucha, Mackintosh and Klimt. Biba’s celtic knot brand device, created by Anthony Little, echoed the illustrations of Aubrey Beardsley.

As well as working extensively in cotton, linen, chiffon, satin and velvet, Hulanicki experimented with heritage fabrics like marocain, flanesta, crepe and crepe de Chine.  

‘We were always desperate for something different. We’d always had hundreds of fabric reps coming into Biba and we produced thousands of in-house prints.’

Early problems with sourcing prompted her to limit lines to 500 pieces in any one fabric. So the shop was always freshly stocked, and there was a sense of urgency when customers found something they liked.

‘Take it or leave it, but if you wait it won’t be there when you come back.’

Consequently, Hulanicki and Fitz-Simon established long-term relationships with textile manufacturers and attended countless textile fairs in the quest for ideas.

‘We went to all the fabric fairs: Milan, Bologna, Spain, Paris. I was obsessed. I had to see everything.’

Barbara Hulanicki, 1964. © Barbara Hulanicki

The brand rapidly extended into menswear, unisex fashion and couture – and into children’s wear, which Hulanicki designed as scaled down versions of adult styles.  

‘They have minds of their own. At three they come into us and choose everything, even their hats. They know what they want.’

The Biba look could be completed with accessories: floppy hats and elegant headscarves; colourful boots, plastic jewellery and feather boas.  

‘First you’ve got the dress, then the tights, then the shoes, then the hat, and then you get to the face…and nothing.’

There was also a hugely successful range of cosmetics, sold through 300 Dorothy Perkins shops in the UK, and in more than 30 countries worldwide. Biba was the first company to produce a full range of cosmetics for both Black skin and for men.

Mail order took Biba garments and accessories nationwide in the UK. In the United States fabrics were sold with accompanying patterns through Macy’s, and a Biba department was set up in Bergdorf Goodman.

Biba at High Street Kensington became one of the most profitable stores in the world. It had over 100,000 visitors per week and an annual turnover of more than £200 per square foot (compared with £50 per square foot in an average department store).

Twiggy in the Rainbow Room, Biba © Justin De Villeneuve and Iconic Images


‘When people like something, they need mark I, mark II and mark III. A progression.’

And so, in 1973, the brand scaled up yet again, with the launch of Big Biba, also on High Street Kensington. Spread over seven stories and fifteen departments, the store had an Art Deco interior celebrating the Golden Age of Hollywood. It sold Biba washing powder, baked beans, babies’ nappies and satin sheets. There was Biba wallpaper, paint, cutlery and soft furnishings. At Big Biba you could see an exhibition, visit a beauty parlour and take tea on Europe’s largest roof garden. In its Rainbow Room restaurant, you could watch bands like the New York Dolls, Cockney Rebel, the Pointer Sisters and Liberace.

The store attracted up to a million customers every week, its aesthetic chiming with the emergent glam rock movement. Freddie Mercury’s girlfriend Mary Austin worked there.

‘When [Queen] fans come over here, that ought to be the first place they go.’
Freddie Mercury

However, the stresses of running such a multi-faceted, endlessly changing fashion and lifestyle phenomenon became too much. Hulanicki and Fitz-Simon had sold 70% of the business to retailer Dorothy Perkins in 1969. Three years later Dorothy Perkins was taken over by property developer British Land, an owner that was unsympathetic to Biba’s creative culture.

‘Every time I went into the shop, I was afraid it would be for the last time.’

As well as the financial and workload pressures of running such a mercurial business, there were also challenges that came out of left field. In an episode that foreshadowed today’s ethical concerns about fast fashion, in 1971 the urban terrorist organisation The Angry Brigade (who had disrupted the Miss World competition the previous year) bombed the store.

‘Women are slaves to fashion, Biba leads fashion, therefore blowing up Biba will liberate Biba.’
The Angry Brigade

In the end Big Biba lasted just two years. Its fixtures and fittings were auctioned off and it was occupied by squatters. In 1975 it made way for a Marks & Spencer and a British Home Store.  

‘I was okay for two days and then it hit me. I didn’t know who I was any more. Biba had been my life, my dream.’

Biba had been a revolutionary presence in the British fashion and retail world, ushering in the era of fast, affordable fashion and the lifestyle brand. It had shone brightly, fabulously, and then burnt itself out.

Twiggy in Biba © Justin De Villeneuve and Iconic Images

Biba teaches lessons about the dynamism of youth culture, the imperative of immediacy and affordability, the essential thrill of the retail experience and the relentless quest for inspiration. It also challenges us to manage brand extension with care; and to consider the social and environmental costs of fast fashion.

After the collapse of Biba, Hulanicki moved to Brazil, where she opened several stores and designed for labels such as Fiorucci and Cacharel. In 1987 she settled in Miami, where she ran an interior design business and worked as a consultant. She is still there today.

'Now, whenever I finish something, I take some photographs and say 'goodbye'. When you lose everything, you realise that the only thing you have is what's in your head.’

'I'm in with the in crowd, I go where the in crowd goes.
I'm in with the in crowd, and I know what the in crowd knows.
Anytime of the year, don't you hear? Dressing fine, making time.
We breeze up and down the street, we get respect from the people we meet.
They make way day or night, they know the in crowd is out of sight.
I'm in with the in crowd, I know every latest dance.
When you're in with the in crowd, it's so easy to find romance.'
Dobie Gray,
'The 'In’ Crowd’ (B Page)

No. 482

Gentle Grip Socks: Answering the Questions That Haven’t Been Asked

'I see my path, but I don't know where it leads. Not knowing where I'm going is what inspires me to travel it.’
Rosalia de Castro

On a dull Tuesday afternoon I was wandering around the sock department of my local Marks & Spencer - with a view to stocking up, so to speak.

It was all rather confusing.

Did I want Egyptian cotton, organic cotton or just cotton-rich? Merino wool or lambswool perhaps? Did I need thermal socks, sport socks or slipper socks? Would I like dots or stripes or sea-life emblems? Would I prefer them long or cushioned? Maybe a special finish? Freshfeet TM or Cool and Fresh TM? The latter, I discovered, ‘draws moisture away from the skin, while a peppermint oil-based finish fights bacteria to prevent odours.’ Blimey.

Then suddenly I spotted a small section dedicated to Gentle Grip socks. 

I had not heard of this category before. And yet, as I inspected the explanatory literature, I sensed a sharp pain in my ankles. The elastic in my incumbent, rather run-of-the-mill, socks was squeezing my flesh like a tourniquet. I could feel the blood struggling to flow properly. My calves were bursting. 

At that particular moment there was nothing I wanted more in the world than Gentle Grip socks. 

In a wave of enthusiasm I invested in a number of pairs, in sober shades of blue and grey (no sea-life emblems). And I rushed back home to try them on. 

My Gentle Grip socks seemed instantly considerate and calming. As I carefully pulled them over my heels and up, they gave my ankles a firm caress, a reassuring embrace. And they were secure - sufficient to stay in place, but not so tight as to cause any discomfort or leave a mark.

This was a revolution in my sock drawer.

'Knowing what you want is the first step toward getting it.'
Mae West

Perhaps there is a lesson for us all here.

My Marks & Spencer Gentle Grip socks solved a problem I didn’t know I had. They answered a question I wasn’t asking.

Too often in business we take a literal and linear approach to innovation. We commission research and ask consumers their needs and desires; their nagging problems, their hopes and aspirations. And then we set about addressing them.

But sometimes the public don’t know what they need and can’t articulate what they want. They don’t envisage a superior product or improved service. And this can set limits on innovation.

'If I had asked people what they wanted, they would have said faster horses.’
Henry Ford

Category leading brands anticipate change. They have an expert understanding of what technology makes possible, and an instinctive feel for where tastes and preferences are heading. Predicting tomorrow’s demands and passions, they surprise and delight. By inventing Gentle Grip socks, for instance.

The best brands imagine the future, rather than delivering it to order.

'A lot of times, people don't know what they want until you show it to them.'
Steve Jobs

 

'I like the dimple in your chin.
I like the tricky way you grin.
Still you ain't no kind of cat.
(You know why, don't you?)
Boy, your socks don't match!’
Louis Jordan and Bing Crosby, ‘
Your Socks Don’t Match' (L Corday / L Carr)

No. 371

Random Usually Has Its Reasons: The Mystery of the Three Routes Home

Winslow Homer, Boys in a Pasture

Winslow Homer, Boys in a Pasture

I was delighted to have My-Mate-Andy as a friend.

At first glance you wouldn’t imagine we had a lot in common.

My-Mate-Andy was the coolest kid in school. He had a golden tan, artfully ripped jeans, and was a connoisseur of the immaculate white t-shirt. He experimented with Sun-In in his hair and only wore Fu Shoes on his feet. He’d painted a Coca-Cola can in art class and decorated his parka with a replica of The Beat logo. He had a way with words, a lust for life, an enthusiasm for Marks & Spencer prawn cocktail crisps and George Benson records.

I was a swotty kid who helped people with their Latin homework in order to earn affection. I was always carrying books and kit in random Sainsbury’s bags. I was generally awkward, introverted, poorly shod. And my hair was a mess.

One thing we certainly had in common was our walk home from school. Every afternoon we traipsed along the Southend Arterial, past the tatty allotments and through the suburban semis of Cecil Avenue. We’d chat about music, football, politics and telly; about Evelyn ‘Champagne’ King, Boys from the Black Stuff, cold turkey, chips and beans. My-Mate-Andy would recite Jam lyrics and break into impromptu dance moves. He’d run through his impersonations of Ferg, Perc and Tony Papp. He’d tell me about the parties he’d attended, the girls he fancied and more besides. (I wasn’t very advanced in that department.)

My-Mate-Andy lived closer to the school, and so I would be left to walk the latter part of the journey home on my own. He had three slightly different, equidistant routes available to him, and each one required him to say farewell at a different point. With time I became quite fascinated by his choice of these three routes. He seemed to select a different option from one day to the next. But I couldn’t work out why.

Was his preference driven by meteorological conditions, his homework obligations, or what was on the telly? Was it related to road traffic, star signs, or what Jean had planned for dinner that night?

None of my hypotheses quite worked. There didn’t seem to be a particular pattern or logic. My-Mate-Andy’s route home was just completely random.

And then one day I cracked it. I realised that his decision on when to split was determined by the quality of our conversation. If words were flowing freely, and laughs were coming spontaneously, then he’d hang on ‘til the last possible exit. But if I was serving up rather dull discussion, mediocre fare, he’d take the first chance to break free.

This put the pressure on. I wondered: Could I make him select the farthest point of departure more often? Could I sustain his interest with the force of my witty repartee? Each afternoon I embarked on the walk home with a selection of perfectly polished conversational gambits to hand, in hope and expectation. But the harder I tried, the more likely he was to leave early.

I concluded that I ought be more natural with my friends.

But the real lesson was this: that cryptic or mysterious events often have a motive or explanation; that in the midst of seeming disorder there is sometimes shape and design; that random usually has its reasons.

And I think that is the challenge for a Strategist: find connections, causes, method and meaning in the everyday. Where others see chance and happenstance, we should seek rhyme and reason; where others see accident and the arbitrary, we should find patterns and plans.

Why is that sector behaving oddly? Why is the data different at that time of year? Why is that segment out of step with everyone else? Keep asking: Why? Why? Why? There’s usually a perfectly sensible explanation just over the horizon - if you have the instinct and appetite to look.

I’m still very good friends with My-Mate-Andy. We meet occasionally for a non-artisanal beer, and talk about music, football, politics and telly. He still has a healthy glow, and my hair’s still a mess. He denies that there was ever any logic to his route home - he was just ringing the changes. I maintain that he’s suffering from ‘unconscious bias.’

There’s no substitute for old friends. Old school is the best school. Or as George Benson once elegantly put it: ‘Never give up on a good thing.’

‘Never give up on a good thing.
Remember what makes you happy.
Never give up on a good thing.
If love is what you got, you got the lot.’


George Benson, Never Give Up on a Good Thing (Michael Garvin/Tom Shapiro)

No. 153