Norman Rockwell - Girl Running With Wet Canvas

'One good thing about punctuality is that it's a sure way to help you enjoy a few minutes of privacy.'
Orlando Aloysius Battista

We were coming from another appointment. We were making some final changes. We were waiting for the boards to be mounted. We were running just a few minutes late… But then we missed the train and missed the plane and missed the meeting. And so we lost the client’s confidence, lost the pitch and lost the anticipated revenue. We were denied the celebration, the bonus and the promotion. And we fumbled the opportunity to make some great work.

All because we were just a few minutes late.

'A Man consumes the Time you make him Wait In thinking of your Faults - so don't be late!’
Arthur Guiterman

I read recently in the Guardian (Hannah Devlin, 10 Nov 2024) about research into tardiness in business. The study, published in the journal ‘Organizational Behavior and Human Decision Processes’, surveyed thousands of executives in the US and the UK. Participants were asked to rate pieces of work, such as proposals, product pitches, advertising and news articles. But first, they were told that the work was submitted either early, on time or late.

Even though respondents were looking at the same stimulus, work introduced as ‘late’ was consistently rated as worse in quality than material presented as ‘early’ or ‘on time.’ Moreover, a perceived missed deadline prompted evaluators to believe an employee had less integrity, and made them less willing to collaborate with that person in the future.

‘Everyone saw the exact same [material], but they couldn’t help but use their knowledge of when it came in to guide their evaluation of how good it was.’
Prof Sam Maglio, the University of Toronto Scarborough and the Rotman School of Management (who co-authored the study with David Fang of Stanford University)

In the face of substantial work challenges, we may be inclined to procrastinate and delay; to plan optimistically rather than realistically; to hesitate and leave things to the last minute. We may plead for more time, for deadlines to be delayed, while we make the finishing touches, while we journey from good to great. We may convince ourselves that a superior end-product will justify the inconvenience and irritation.

But we would be wrong.

Punctuality may seem rather a modest professional virtue. But its absence leads to all manner of practical problems and negative perceptions. Tardiness taints relationships. It corrodes trust. And so, in the end, late people lose.

'It gets late early out there.’
Yogi Berra

'Stayed in bed all morning just to pass the time.
There's something wrong here, there can be no denying.
One of us is changing,
Or maybe we just stopped trying.
And it's too late, baby, now it's too late,
Though we really did try to make it.
Something inside has died,
And I can't hide and I just can't fake it.’

Carole King, ‘It’s Too Late’ (C King, Toni Stern)

No. 503